A 25% restocking fee will be applied. No returns are accepted on glue, oils, or any adhesive products. No refunds or returns on special orders or open boxes will be accepted. Freight on returns will be at the Client’s expense. Returns or exchanges on Hardwoods must be done within 15 days.

Brazilian Lumber provides no guarantee, expressed or implied, as to the accuracy, completeness, or quality of the information received from Builders, installers, or their employees or subcontractors. Brazilian Lumber will not be liable for any errors or omissions caused as a result of, contained in, or found within the information received from builders, installers, or their employees or subcontractors and does not accept any liability due to any claim, loss, expense, damage or cost, direct or indirect, that may be incurred as a result of any reliance placed upon it.

The builders’ or installers’ responsibility is to check all quantities, quality and/or product suitability for the specific project on terms.

Brazilian Lumber does not permit returns on inventory products or custom-ordered, custom-milled items. No returns are accepted on leftover materials. Should a return be approved by Brazilian Lumber, it must be done in writing and with the proper paperwork. No merchandise will be accepted after 30 days of invoicing. Should an order be approved for return, the return must reflect the lengths and dimensions of the lumber sold, especially for random length orders. All returns must be fully undamaged and adequately packaged. All items must be inspected before a refund or credit is issued. All returns are subject to a restocking fee of 25%. Refunds and returns will also not be issued if outstanding bills or monies are due to Brazilian. Brazilian Lumber is not responsible for any shipping and unloading fees incurred to make a return according to terms.

Unauthorized Returns: If a return is made without previous authorization, Brazilian Lumber reserves the right and term to refuse the merchandise, and the client will be held responsible for any shipping, unloading, and storage or disposal fees.